Refund policy

At VintageDub, we do our best to get the right parts to you in perfect condition. But sometimes things go wrong, or a part just doesn't fit. Always contact us first. We're happy to help before you send anything back.

↩ Return Period

You have 14 days after receiving your order to request a return. The period starts on the day you receive your package. For orders with multiple deliveries, it starts from the day of the last delivery.

Return Conditions

An item is eligible for return if:

The item is new and unused
The item has not been installed
The original packaging is intact and undamaged
Any seals are unbroken
It is not a specially ordered or personalised item
You have an order number or proof of purchase

Please note: Always notify us before sending a return via info@vintagedub.nl. Items returned without prior approval will not be accepted.

✕ Non-returnable Items

The following items cannot be returned:

Used or installed items
Second-hand parts
NOS (New Old Stock) parts
Specially ordered or personalised products
Items with damaged original packaging
Items with visible installation marks
Items with broken seals
Hazardous materials, flammable liquids or gases

Not sure whether your item qualifies? Send us a message at info@vintagedub.nl — we'll check it together.

→ How to Return

Notify us — Email info@vintagedub.nl with your order number, item number and reason for return.
Wait for approval — Do not send anything back before you receive our confirmation.
Ship it — Send the item at your own cost to our return address.
Refund — Once received and inspected, we'll process your refund within 5 business days via the original payment method.

Return Address

VintageDub — Attn: Returns
Raoul Wallenbergstraat 32
7557 ZB Hengelo
Netherlands

€ Return Shipping Costs

Return shipping costs are generally the customer's responsibility, with a few exceptions:

Returning the full order? We'll refund the original shipping costs.
Returning part of an order? Original shipping costs will not be refunded.
We made a mistake? We'll always cover the return shipping costs.

? Specific Situations

Ordered the Wrong Item

Ordered the wrong part? You can return it within 14 days, provided it is unused, not installed and in original packaging. Return shipping costs are at your expense. Once approved, simply place a new order for the correct item.

We Sent the Wrong Item

Our apologies. Please contact us before sending anything back — we'll arrange a suitable solution and cover the return shipping costs in full.

The Item Doesn't Fit

Does a part not fit your vehicle despite the product information? Contact us and we'll work out the best next step together. Please don't send anything back before we've spoken.

Damage or Wrong Item on Arrival

Please inspect your order immediately upon delivery. If you notice damage, a defect or an incorrect item, contact us straight away via info@vintagedub.nl or WhatsApp — we'll sort it quickly.

Exchanges

We don't offer direct exchanges. The quickest route: return the item and place a new order for the correct part once your return has been approved.

✓ Refunds

Once we've received and inspected your return, we'll send you a confirmation. If everything is in order, we'll process your refund within 5 business days via the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

If you haven't received your refund after 10 business days from approval, please email info@vintagedub.nl — we'll look into it immediately.

EU Statutory Right of Withdrawal (14 Days)

As a consumer in the EU, you have the statutory right to cancel your order within 14 days of receipt, without giving a reason. You may inspect the product as you would in a shop, but it must not have been used or installed. You will need your proof of purchase.

This statutory right exists independently of our own return policy — your rights are always protected.

Exceptions to the right of withdrawal: specially manufactured or personalised products, and products whose seal must not be broken for hygiene or other reasons.

↩ Submit Your Withdrawal Online

In accordance with EU Directive 2023/2673, you can easily submit your withdrawal online via your customer account. This is the fastest and easiest way:

Submit withdrawal via account.vintagedub.nl →

Log in with the email address you used to place your order, select the relevant order and follow the steps. You will receive an immediate confirmation by email.

Ordered as a guest or having trouble logging in? Simply email info@vintagedub.nl with your order number — we'll help you from there.

★ Warranty

Most of our products come with a 12-month warranty, unless stated otherwise in the product description.

Warranty Conditions

Warranty applies to the first owner only
Warranty is void in the case of improper or unintended use
Warranty is void in the case of incorrect installation

To submit a warranty claim, contact us via info@vintagedub.nl or WhatsApp with your order number, a description of the issue and photos where possible.

Please note: Used, second-hand and NOS parts are sold as margin goods and are not covered by warranty. This is always stated on the product page.

B Business Customers

Business purchases fall outside consumer protection law. The following conditions apply:

Refunds: Returns will be converted into store credit for a new order. Cash refunds do not apply.
Return period: Maximum 14 days after receipt.
Procedure: Always arrange in advance — unsolicited returns will not be accepted.